Return & Refunds

What is Chitrani ’s Return and Refund Policy? How does it work?

We handle each and every order our self and the ease of shopping for customers on Chitrani is our top most priority. Our refund and return policy is also designed keeping the customers interest above all.

If you do not receive your product or its damaged or defective when you receive it we guarantee to replace the product. Please make sure that you make a box opening Video.

Post approval, we will process the refund within 3 business days and it will be credited to the original payment method within 7 business days

The order I received is damaged?

For defective or damaged items we offer replacement products.  Please mail us on info@chitrani.com. if the replacement is approved, a new product will be sent in 1 to 2 working days. The exchanged or replaced product will be delivered within 15 business days

No return accepted, If you changed your mind.

My card has been expired or stolen; can you return the money to a new card?

The refund is processed automatically by the system after the order is finished. To protect your fund, the refund is only returned to your original card in 5 to 7 working days.

However if this happens, in exceptional case refund amount can be credit to alternate account details provided by you.